Returns & Exchanges

We accept return requests within 14 days of confirmed delivery.

Returned items must be unworn, unwashed, unused, and returned with all original tags and packaging. Items showing signs of wear, washing, alteration, damage, fragrance, deodorant, or other use will not be accepted.

To request a return, email support@madebyvaelo.com with your order number and reason for return. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. Original shipping fees, customs duties, import taxes, and related international charges are non-refundable.

Approved refunds are issued to the original payment method after the returned item has been received and inspected. Financial institutions may require additional processing time before the refund appears.

Foundation / Vol. 01 is produced through a single preorder production run. Direct exchanges depend on what's available once that run is complete and the preorder window has closed, and can't be guaranteed. When inventory permits, VAELO Support will assist with an exchange. Otherwise, an approved return will be processed as a refund.

Items marked final sale, gift cards, and worn, washed, altered, or damaged items are not eligible for return.

Damaged or Incorrect Orders

If an order arrives damaged, defective, or incorrect, contact support@madebyvaelo.com within 7 days of delivery. Include the order number and clear photographs of the item and packaging. We will review the request and provide an appropriate replacement, repair, store credit, or refund.

Minor variations in garment-dyed color, texture, embroidery, wash, and measurement can occur as part of the garment's production and are not automatically considered defects.