Help
Answers, kept short.
Everything we're most often asked about the collection, order timing, shipping, and returns. Read our Shipping & Delivery, Returns & Exchanges, and Cancellations & Order Changes policies for full detail. Still need us? Email support@madebyvaelo.com.
What is included in Foundation / Vol. 01?+
Foundation / Vol. 01 includes the Foundation Hoodie and Foundation Sweatpant in Washed Black and Heather Grey. Sizes range from XS through 2XL.
When will my order ship?+
Orders will be prepared for shipment after purchase once ordering opens. Customers receive a shipping confirmation with tracking once the order is dispatched.
Do you ship to my country?+
Shipping is available within the United States only.
When am I charged?+
Payment is collected in full at checkout.
Can I cancel my order?+
Orders may be cancelled within 24 hours of purchase by emailing support@madebyvaelo.com. After that period, the order may already be prepared for shipment and cannot ordinarily be cancelled.
Can I return my order?+
Return requests may be submitted within 14 days of confirmed delivery. Items must be unworn, unwashed, unused, and returned with their original tags and packaging. Review the complete Returns & Exchanges policy for details.
Can I exchange my size?+
Direct exchanges depend on available inventory and cannot be guaranteed. Contact support@madebyvaelo.com for assistance.
What if my order arrives damaged or incorrect?+
Contact support@madebyvaelo.com within 7 days of delivery with your order number and clear photographs of the item and packaging.
How does Foundation / Vol. 01 fit?+
The collection uses relaxed, oversized silhouettes. Select your usual size for the intended fit or size down for a closer fit. Consult the product-specific size guide before ordering.